Introduction

Welcome to 247 Chat Support, a service provided by 247 Storefront. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot service.

Information We Collect

How We Use Your Information

AI Training and Data Processing

Our AI chatbot learns from your website content and customer interactions to provide better responses. We may use anonymized and aggregated conversation data to improve our AI models. Personal information is never used in ways that could identify individual users in our training datasets.

You have the right to opt out of AI training data usage. Contact us to request exclusion of your data from our training processes.

Data Sharing and Disclosure

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, regular security audits, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Chat conversation data is typically retained for up to 2 years for service improvement purposes. Account information is retained until you request deletion or close your account.

Your Privacy Rights

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

Our chatbot widget may use local storage and session cookies to maintain conversation context and user preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notices on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

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